Refund policy

Refunds & Returns Policy – JKB Brewing

Last Updated: 15/12/2025

At JKB Brewing, we take pride in delivering high-quality craft beer. If you have any issues with your order, please email us at info@jkbbrewing.au and we’ll do our best to help resolve it. While we do not accept change-of-mind returns for alcohol, we are committed to ensuring you receive your order as expected.

1. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item:

  1. Notify us within 7 days of receiving your order.
  2. Email your order details, a description of the issue, and photos of the affected items to info@jkbbrewing.au
  3. If approved we will arrange either a replacement or a refund at our discretion.
  4. Replacement deliveries will comply with all requirement set out in our delivery policy.

Note: You are not required to return damaged or incorrect items unless specifically requested.

2. Cancelled Orders

  • If you wish to cancel your order, please contact us as soon as possible before delivery.
  • If the order has not yet been delivered, we may cancel it and refund the cost of the products.
  • Shipping fees may not be refundable if the order is cancelled.

3. Gift Orders

For gift orders:

  • Any refund will be provided to the person who placed the order, replacement will be delivered to the gift recipient.
  • Replacement deliveries will comply with all requirement set out in our delivery policy.

4. Shipping Costs

  • If the issue is our error (e.g., damaged or incorrect items), shipping costs for the replacement or refund will be covered by us.
  • If the issue is due to customer error (e.g., incorrect delivery details, failure to receive the order, refusal to accept delivery, cancelled delivery), shipping costs may not be refunded.

5. Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You are entitled to a replacement, refund, or compensation if a product:

  • Fails to be of acceptable quality, or
  • Does not match the description, or
  • Has a major failure.

For minor issues that do not constitute a major failure, we will work with you to resolve the matter as fairly as possible.

6. How to Contact Us

For any issues with your order, including cancellations, please contact us at:

Email: info@jkbbrewing.au

Include:

  • Your order number
  • Photos of the product (if applicable)
  • A brief description of the issue

We aim to respond promptly and assist you in resolving the matter efficiently.

7. No Change-of-Mind Returns

All alcohol items are non-returnable for change of mind. Please review your order carefully before completing your purchase.